Refund Policy

TaxNadi is a digital software service operated by RN ONE CAPITAL SERVICES.

1. Digital subscription service

Paid TaxNadi plans provide access to digital service capacity and receipt quota for the applicable billing period. No physical product is supplied.

2. General refund rule

Payments are generally non-refundable once a paid plan has been successfully activated and the corresponding service quota has been made available.

3. Cases we may review

A refund request may be reviewed in circumstances such as:

• a verified duplicate charge;
• an incorrect payment caused by a billing-system error;
• payment was completed but the purchased service was not activated and we are unable to resolve the issue;
• a refund is required under applicable Malaysian law.

4. Change of mind

Because TaxNadi provides immediate access to a digital service and receipt quota, refunds are not normally provided solely because a user changes their mind after activation.

5. Cancellation

Where recurring billing is available, cancellation stops future renewal charges but does not normally refund the current billing period.

Access to the paid plan may continue until the end of the applicable paid period.

6. Expired subscriptions

When a paid subscription expires, existing receipt records may remain available in read-only mode. A new active subscription is required to save additional receipts.

7. How to request a review

If you believe you were charged incorrectly, contact TaxNadi as soon as reasonably possible and provide sufficient payment information for us to locate the transaction.

Contact: TaxNadi Telegram .

8. Processing

Approved refunds will normally be returned through the original payment channel where supported. Processing time may depend on the payment provider and financial institution involved.

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